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ING Direct  > offerta di lavoro n. 240598

immagine: lavoro con ING Direct

Operations Governance Senior Specialist

> 061599

Assunzione alle dipendenze

Tempo determinato

regime orario
Full time

luogo di lavoro
IT Lombardia, Milano

area professionale
Banking, Insurance

livello professionale

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Descrizione della posizione

The Operations Governance Senior Specialist is responsible for:

  • Outsourcing Strategy implementation and Governance of all complex ThirdParty providers of the Operations area to maximize the business value from the relationships
  • Cost efficiency and optimization implementation to help Operations area in matching cost target and budget

The Operations Governance Senior Specialist is also the Contract Manager of contracts that are cross-area in Operations.

The Operations Governance Senior Specialist helps also in the reporting phase for the main reporting activity of Operations.


Key responsibilities

Outsourcing Strategy implementation and Governance of all complex Third-Party providers:

  • The Operations Governance Senior Specialist is accountable for the execution of the outsourcing strategy and governance of a large scale of vendors in Operations.
  • Ensure Supplier Governance for Operations is effective and in compliance with Procurement and Outsourcing Policy.
  • Lead the continuous improvement efforts for supplier performance. Challenge Operations teams for the right balance between costs reduction, improvement of efficiencies and stay ahead of customer demand.
  • Coordinate the supplier performance management done by the Operations teams through scorecards and dashboard/reporting.
  • Help the vendor selection processes leveraging on Procurement. The activities include support and advice to Operations teams for the solution design and business case preparation, operational requirements documents, Service Levels and penalties definitions, suppliers’ evaluation and final selection.
  • In collaboration with Operations and Procurement, assist in developing effective negotiating strategy for outsourcing contracts.
  • Support in the new contract formalization and contract review for the main Operations contract.

Cost efficiency and optimization implementation:

  • The Operations Governance Senior Specialist supports the cost efficiency and optimization initiatives implementation.
  • Provide support and collaborate with all the optimization projects activated by the Bank.
  • Helps in business cases preparation to address the best initiatives.
  • Support in the budgeting process to provide data related to optimization initiatives and costs for the main providers of the Operations area.

Reporting support

  • The Operations Governance Senior Specialist helps in the reporting activities of the Governance area.
  • The Operations Governance Senior Specialist manages the monthly reporting of exit procedure of exit in overdue.



  • University degree in Economics, Engineering or related field
  • +8 year experience in procurement/outsourcing governance/cost efficiency/reporting
  • Previous experience in a leading BPO and/or consulting company on financial services back-office outsourcing is a plus
  • Master knowledge in sourcing process governance and regulations
  • Knowledge of outsourcing benchmarking, market analyses
  • Knowledge of contract terms and conditions
  • Excel modelling skills and PowerPoint presentation skills
  • Understanding of banking business and processes including acquisition, account management, payments, investments, mortgages and consumer lending products
  • Fluent English (written and spoken)


Soft skills

  • Negotiation skills
  • Perform analysis, work with data and communicate results
  • Strong analytical skills and problem-solving abilities
  • Strong interpersonal skills, ability to connect with main stakeholders and suppliers
  • Hungry to achieve results and continuous improvements
  • Hands-on attitude, not afraid to get involved in front line work in order to get the job done and better understand the business
  • High risk consciousness
  • Can do attitude
  • Passionate about making things happen and being involved in a game-changing business
  • Ethical fibre
  • Fair amount of flexibility and adaptability


Duration: fixed term position (maternity leave replacement)

Location: Milan


La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
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