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ING Direct  > offerta di lavoro n. 240597

immagine: lavoro con ING Direct

Cessione Del Quinto Operations Specialist

> 061380

Assunzione alle dipendenze

Tempo determinato

regime orario
Full time

luogo di lavoro
IT Lombardia, Milano

area professionale
Banking, Insurance

livello professionale

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Descrizione della posizione

The Cessione del quinto operations specialist, working as Customer Journey expert, has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience. This concerns a broad specialism regarding the product, channel or market with end-to-end responsibility for the squad's activities.

The Customer Journey Expert  works in CQS (Cessione del quinto) squad within ING's Agile organization. Works together with other experts to achieve the squad's mission. Contributes by anticipating operational and business needs, identifies solutions; collaborates with the Product Owner CQS, with Credit Risk, Payments and Reconciliation and manages the relationship with the software supplier and with the various originators. Monitor the quality of the service of the outsourcer chosen for the management of the activities.


Key Responsibilities:

  • Working in Agile teams: contributes actively to all events of the sprints by asking, answering and challenging. Acts as a moderator. Enhances the way of working structurally. Ensures that strategic priorities are made.
  • Customer Journey Monitoring: Translates highly complex business to a setup of monitoring. Defines new monitoring standards for ING.
  • Products and services: Applies expert product and process knowledge, develops new and improves current product and process standards, and evangelizes these to the ING community.
  • Participates in managing of acquisition and post-sales flows of salary-backed loans
  • Verify the completeness of the documentation received
  • Actively participate in the planning and resolution of the tests foreseen for CQS product
  • Supports in managing the Originators and other suppliers
  • Monitors the servicing activity of the Originators, periodically performing audits at the Originators' offices located on the Italian territory
  • Update and maintain operating procedures



  • Experience of IT project and working effectively across functions (Legal , Compliance, Transparency, Privacy, Credit Risk, Finance)
  • Experience of Process Design flow, Loans Origination Process and Portfolio management
  • An understanding of the CQS market is needed, benchmark and competitors overview
  • Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers
  • Numerate with analytical capabilities and experience of monitoring and tracking financial performance and working data
  • Proficient in all standard business application
  • Good knowledge of AS400 and OCS software
  • Fluent Italian; English is a plus


Soft Skills:

  • Customer focus and customer interest paramount
  • Problem analysis and judgement
  • Analytical and structured approach
  • Professional expertise/market focus
  • Vision
  • Initiative
  • Teamwork


Duration: 12 months

Location: Milan


La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
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