home page>canale lavoro>ricerca lavoro>Chapter Lead Daily Banking



Ricevi la newsletter con articoli, annunci di lavoro e informazioni utili alla tua carriera

ING Direct  > offerta di lavoro n. 240595

immagine: lavoro con ING Direct

Chapter Lead Daily Banking

> 061525

Assunzione alle dipendenze

Tempo indeterminato

regime orario
Full time

luogo di lavoro
IT Lombardia, Milano

area professionale
Banking, Insurance

livello professionale
Quadro, Manager

Invia candidatura

Descrizione della posizione

The Chapter Lead Daily Banking, reporting directly to the Tribe Lead Daily Banking, has the end to end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments.  He/She Leads the team in prioritizing the activities among the backlog to strength the daily banking proposition in the market by delivering to the customer always a distinctive customer experience. He/she is in charge to define the strategic goals in close consultation with both the Tribe Lead and the commercial departments. As Chapter Lead, he/she leads the people’s growth of his/her chapter by emphatizing the strengths and challenge the weaknesses.


Key Responsibilities:

  • To deliver specific activities to plan, develop, maintain and monitor our current accounts and cards portfolio, in order to achieve income and volumes targets
  • To design and develop the product offering working closely with the CoE Pricing
  • To continually assess the performance of the current products range, the regulatory landscape and external market trends and competitor developments to ensure the customer proposition as effective as possible
  • To prepare sustainable recommendations across the products including innovations, improvements and changes
  • To support the end to end process by engaging with the data and insights gathered about customers and process, to make suggestions as how changes to process or product could improve performance and better meet customer needs
  • To develop effective and collaborative working relationships with all stakeholders and colleagues
  • To represent the bank for the products at group level and outside the bank



  • Proven track record in understanding of this sector, either in a front line or back office environment, including the regulatory and compliance requirements
  • Experience of complex project and working effectively across functions, while managing stakeholders and governance requirements
  • An understanding of the current cards & payments market would be an advantage
  • Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers, business cases
  • Numerate with analytical capabilities and experience of monitoring and tracking budgets/targets/financial performance and working data
  • Proficient in all standard business application


Qualifications and Skills:

  • Master’s degree
  • 5-10 years’ professional experience at management level
  • Proven background in building and managing high performance teams
  • Exceptional understanding of customers and products strategy experience and analytics
  • Extremely customer-focused, continuously in touch with the network, to stay informed of market and industry developments
  • Strong problem solver and ability to make effective decisions
  • Ability to analyse and interpret data, using insights to further build direction
  • Strong communication and presentation skills
  • Leadership and influencing skills
  • Ability to negotiate with all levels of management influencing investment and prioritisation
  • Excellent level of English
  • Experience in working as part of a cross functional leadership team
  • Ability to work on an international level


Duration: Permanent

Location: Milan


La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
Invia candidatura