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ING Direct  > offerta di lavoro n. 240592

immagine: lavoro con ING Direct

Personal Loans Expert

> 061581

Assunzione alle dipendenze

Tempo indeterminato

regime orario
Full time

luogo di lavoro
IT Lombardia, Milano

area professionale
Banking, Insurance

livello professionale

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Descrizione della posizione

The Personal Loans Expert, working as Customer Journey Expert in Agile Way of Work, plays a crucial role in understanding customer needs and translating it into deliverables and contributes to the backlog and execution of the Squad.

He/She will work on all the activities related to development, management and harmonization of the personal loan products and related new product features, both on local and global level, that will be implemented

Together with the Squad he/she is responsible for the end-to-end customer journey taking ownership of the customer experience when applying, changing, stopping or using the lending products. This involves process and products, but also implementation in our channels and systems.

In doing this, he/she will work, in an agile way, with the main other Bank areas such as financial and non-financial risk, operations and sales, digital teams, processes and marketing.

Key Responsibilities:         

  • Work in an agile way, actively contributing to all events of the sprints of the personal loans squad by asking, answering and challenging and creating/updating backlog management, transform vision into detailed requirements/benefits and involving the impacted stakeholders according to needs
  • Actively contribute to the new personal loans features that will be implemented to have a valuable and viable product keeping in mind the customer experience and the product profitability
  • Collaborate with the main Bank area for all the activities related to personal loans management
  • Process optimization, working with operation department and cross function / best practice
  • Support production and strategy to reach the target working with channels, digital, marketing and monitoring of the commercial results
  • Market and Competitor understanding and analysis
  • Analyze and define business process flows and collected requirements, supporting users in requirements definitions identifying impacted areas/processes and drafting functional documents to translate business requirements in IT ones providing all the information needed
  • Presentations and reports for the Management and H.O.



  • University degree in Economic or Engineering disciplines
  • Strong problem solving skills and analytical skills
  • Knowledge of Personal loan products with understanding of the Retail Banking market, benchmark and competitors overview
  • Knowledge of banking regulation (especially of the consumer lending products)
  • Previous working experience in the financial sector (inside or through consultancy)
  • Previous working experience in the PMO / business analysis will be a plus
  • Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation
  • Advanced MS Office knowledge (i.e. Excel and Powerpoint)
  • Fluent English both written and spoken


Location: Milan

Duration: Permanent


La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
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