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Johnson & Johnson > offerta di lavoro n. 241951

immagine: lavoro con Johnson & Johnson

Stage in Customer Service

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contratto
Stage, tirocinio, internship

durata
6 mesi

regime orario
non indicato

luogo di lavoro
IT Lazio, Pratica di Mare (RM)

area professionale
Amministrazione, Finanza, Controllo

livello professionale
Neolaureato

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Descrizione della posizione

Johnson & Johnson is an American multinational company founded in 1886, a world leader in the development of products and devices for surgical therapies and pharmaceutical companies, as well as in the marketing of consumer products for personal hygiene, and is organized into three business segments: Pharmaceutical, Medical, Consumer.

Every day more than 130,000 employees work in 250 companies of the Group, located in 60 countries. In Italy there are all the three sectors, each of which represents one of the segments mentioned above:

  • Janssen Spa (Pharmaceutical Sector). Marketing Company (Milan). Plant: Borgo San Michele (Latina)
  • Johnson & Johnson Spa (Consumer Sector). Marketing Company and Plant: Santa Palomba (Rome)
  • Johnson & Johnson Medical Spa (Medical Sector). Marketing Company: Pratica di Mare (Rome).

For the Italian site of Pratica di Mare (Rome) we are looking for 1 Internship in the Customer Service Department.

The intern will be hosted in the Customer Service Team whose mission is the full satisfaction of internal and external Customers and, through Teamwork, the achievement of the expected service results.

Activities

The intern will be supporting and trained on:

  • The activities aimed at the management of all orders received in compliance with the service levels provided for in the Service Level Agreement and in compliance with operational and tax procedure and the telephone support to Customers and the Sales Force.
  • The receiving orders and entering data on the JDE 8.12 system management, in compliance with the established times and without errors;
  • Management of Inbound and Outbound calls; telephone assistance to Customers and Sales Force;
  • Interaction with the various departments (Credit, Finance, Marketing and in particular the entire Logistics structure) to provide information and / or to solve shipping problems deriving from particular needs raised by the Customers / Sales Force;
  • The compliance activities to respect the commercial conditions in force and the envisaged operating procedures,
  • The following activities of the Team; returns management/ management of complaints / inquiries, credit / debit note management, archiving of documentation


 

Requirements

  • Bachelor's or master's degree in economics, humanities or social disciplines.
  • Proficiency in the use of MS Office (in particular MS Excel)
  • Proactivity and curiosity to learn
  • Proficiency in Italian language
  • Fluency in English.
  • Intermediate English level.

Avvertenze

La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
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