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Master in Comunicazione e Giornalismo Sportivo

ING Direct  > offerta di lavoro n. 236790

immagine: lavoro con ING Direct

Customer Journey Expert - Mortgages - Tribe Lending - Retail


Assunzione alle dipendenze

Tempo indeterminato

regime orario
Full time

luogo di lavoro
IT Lombardia, Milano

area professionale
Banking, Insurance

livello professionale

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Descrizione della posizione

The Mortgages Customer Journey Expert plays a crucial role in understanding customer needs and translating it into deliverables and contributes to the backlog and execution of the Squad. Together with the Squad he/she is responsible for the end-to-end Customer journey taking ownership of the Customer experience when applying, changing, stopping or using the product. This involves process and products, but also implementation in our channels (such as mobile application, web and physical channels). 
In doing so, he/she will collaborate with various stakeholders such as financial and non-financial risk, operations and sales. 
He/She plays this role inside the Mortgages Squad in the Lending & protection Tribe.

Key Responsibilities:

  • Translates business requirement in IT requirements, providing all the information needed for development phase and helping other departments to speak in a correct IT language, decreasing risk for misunderstanding
  • Starting from requirements identifies and understands IT impacts on the different applications and process that are transparent for Business
  • Knows IT processes and ensures the Definition of Ready for Sprint in terms of IT dependency and risk
  • Contributes actively to all events of the sprints by asking, answering and challenging
  • Create/update Backlog management, transform vision into detailed requirements/benefits
  • Involve the impacted stakeholders according to needs
  • Manage risk and issues as part of the “Definition of Done”
  • Market and Competitor analysis
  • Monitoring of commercial results
  • Collaborate with the Pricing CoE in order to define the product pricing
  • Updating of regulations that have a direct impacts on the product (e.g. banking and insurance transparency, privacy, usury, etc...)
  • Presentations and reports for the Management and H.O.


  • University degree in Economic or Statistical disciplines
  • Strong problem solving skills
  • Strong analytical skills
  • Knowledge of Mortgage product
  • Knowledge of banking regulation (especially of the mortgage product)
  • Previous working experience in the financial sector (inside or through consultancy);
  • An understanding of the Retail Banking market is needed, benchmark and competitors overview
  • Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers
  • Advanced MS Office knowledge (i.e. Excel and Powerpoint)
  • Fluent English both written and spoken


La presente inserzione è pubblicata allo scopo esclusivo di raccogliere candidature in relazione ad opportunità di lavoro o formazione effettivamente esistenti presso la nostra azienda o presso società controllate o partecipate. È pertanto esclusa qualsiasi finalità di intermediazione. La ricerca è rivolta a candidati di entrambi i sessi (L.903/77). I dati saranno trattati ai sensi del Regolamento UE 2016/679.
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